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Testimonials
This course has definitely refresh and improved my views on Sales Channel Management. The outline of the course is in depth and enriching. Speaker is very professional when comes to teaching and sharing. It ensures learners are able to understand all concepts.
27 January 2021
"Digital Customer Experience Management was a well coordinated course conducted by Mr Cheak. A knowledgeable and well experienced individual who helped us understand different engagement strategies for a customer journey. He also elaborated how to justify enhancement to customer engagement. Through analysing different case studies, we were able to apply customer behaviour analysis using qualitative and quantitative assessment methods."
14 December 2020
“Trainer Cheak is equipped with a vast knowledge on his E-Commerce experience therefore from his teaching it is fast and quick; especially enhanced on my existing knowledge to good use.”
14 December 2020
“The course is quite innovative, concise and applicable to the working environment. Good and clean environment (classroom) and friendly supporting staffs. Trainer was Mr Cheak”
14 December 2020
“I have a better idea of Digital Customer Experience in terms of sales and customer experience/services. We have also a better view of this module after taking this course. Customer service is important in business and this shall determine a company’s success. However employees also play a part in bringing up the company too.”
14 December 2020